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Hi, I'm Ernest Riach, General Manager.
First of all, I would like to say a most heartfelt thank you to the thousands of our customers for your overwhelming support and loyalty to us and the Toyota name. Many of you have contacted me by phone and email with encouraging and supportive comments, and have gone out of your way to let your thoughts be known to me. I am so grateful to each and every one of you.
I am extremely proud to announce Karl Malone Toyota and Scion of Albuquerque has yet again won the highly coveted Toyota's President's Award for continued excellence in customer satisfaction in all areas of dealership operations including sales, service and parts. This just proves our commitment in putting our customers first. We have now won this prestigious award 8 times in 9 years-an unprecedented achievement for Toyota Dealers in New Mexico!
We truly believe we have the very best auto dealership in New Mexico to work at and for customers to conduct business with. We have the highest quality products with everyday low pricing, along with a professional staff to take excellent care of our customers by showing you the highest value for your dollar. If you haven't visited us in a while you will be pleasantly surprised at all the improvements we have made throughout the dealership for our customers' comfort and convenience.
I have been at this dealership for 12 of the 31 years I have been in the auto industry. We continue to be one of the volume leaders in New Mexico for auto dealerships and since 1994 have kept our doors open as Karl Malone Toyota. Even with our high volume of sales, we continue to be a leader in customer satisfaction, proving our claim to being "New Mexico's Smart Choice Dealer"!
I hope you find our website user-friendly, providing you with complete and accurate information in a fast and friendly manner.
Please feel free to contact me or any of my management team directly with any comments, questions, or concerns that you may have. I have a policy of open communication with all of my employees and customers, and my door is always open to you.
Thank you very much for taking the time to visit our website today and know I sincerely care about each and every customer and all my employees.
Sincerely,
Ernest Riach
505-332-6509 (direct line)
eriach@lhm.com
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