"CUSTOMER SERVICE"
Mr. Riach,
Recently we had the privilege of meeting Ms. Laura Barnard. We were referred to Laura after meeting with others at your dealership. Laura immediately listened to our situation and kept in touch with us continually every step of the way; all the time acting with the utmost professionalism.
Laura was genuinely concerned, helpful, and a real pleasure to deal with. It is customer service such as this that really sets your dealership apart form others. It is also the reason that when it comes time for us to purchase our next Toyota it will be from you at Karl Malone.
I know as consumers we have a lot of choices of where to spend our money, especially in these tough economic times, but Laura has helped to make that choice very easy.
M. and B. AragonLaura Barnard 332-6511,
"SALES DEPARTMENT"
Your sales staff was amazing. They helped me with everything and explained the car in great detail. I look forward to purchasing again with Karl Malone Toyota.
B. McKennaSales Staff,
"SALES DEPARTMENT"
My salesperson was very knowledgeable and courteous. He answered all my questions and took the time to make sure that I took a tour of the dealership and explained everything to me. I enjoyed the experience of purchasing my new truck and just love it!!
L. CastilloSales Staff,
"SALES DEPARTMENT"
Clay was absolutely a gem! He made contact originally with my husband Louis Romero online, but followed up immediately with a personal phone call. His professionalism was outstanding and willingness to meet our needs was super. I recommend his style and approach for future training for other sales staff.
P. ChavezClay Schroff 410-4460,
"SALES DEPARTMENT"
I was very pleased to negotiate with this dealership. I had a very bad experience at another Toyota dealer and was so amazed at the ease, straightforwardness, customer friendly agency Karl Malone Toyota offers. I like both Jesus and Abraham as my salespersons. They listened tome and made me feel very comfortable. Also Patrick was very helpful with the financing portion. The training and personal care they all gave me was "outstanding". Thank you.
M. ThayerJesus Chavez 720-4526 / Abraham Valencia 440-3044,
"SALES DEPARTMENT"
All sales and finance people were very professional and knowledgeable and seemed willing to go out of their way to make sure all of my questions were answered. There was minor confusion about an extra accessory I ordered that was handled promptly and to my complete satisfaction. Errors occur in life and business, we are after all human. It's how the issue is handled that truly separates the average from the excellent. I was very satisfied with everyone I came in contact with at Karl Malone Toyota.
B. BensonRudy Gomez 463-8795 / Soren Anderson -917-7657,
"SALES DEPARTMENT"
Rudy Gomez has assisted our family with all our Toyota He promptly returns our calls with the information requested. It is nice to know the Toyota staff actually remember you. They have been respectful and friendly, and three family members have purchased from this dealership. Three family members have purchased from this dealership.
T. AntonioRudy Gomez 463-8795,
"SALES DEPARTMENT"
The sales man that assisted me is an asset to Karl Malone, we did not feel pressured at all. He even suggested we test drive the competition so we can see the quality Toyota has always had. We have always been treated with the utmost respect from everyone at the Karl Malone Toyota dealership from day one. We were able to come in and complete the paperwork at different times which helps. I was treated the same way as my husband which made me feel like my needs were met at every stage of the way. With this type of service there is never a doubt as to how we will be treated at any given time even after the sale is done.
A. WalkerSales Staff,